DATA PRIVACY AND PROTECTION NOTICE

United Philippine Lines Inc. (UPL) respects and is committed to the protection of your personal information and your privacy. This Data Privacy Protection Notice (“Notice”), prepared in accordance with the Data Privacy Act 2012 (DPA 2012), sets out its personal information privacy and protection practices that are put in place to protect the personal information of individuals whom UPL deals with.

Please note that we may amend this Notice at any time without prior notice and will notify you of any such amendments via our website or by email. Please check back regularly for updated information on the handling of your personal data.

1. Definitions

For the purposes of this Notice:

• 1.1 “affiliates / partners / service providers” means related companies;
• 1.2 “personal information” and “processing” shall have the meanings as set out under the DPA 2012

2. Collection of personal information

In the course of your dealings with UPL, it will request that you provide certain personal information elements...

3. What kind of personal information we collect

• 3.1 Contact information such as your name, date of birth, ID, gender, nationality, mailing address, etc.
• 3.2 Information about your identification documents, bank accounts, beneficiaries, dependents

4. When and how we collect your personal information

• 4.1 Communicate with UPL
• 4.2 Submit info electronically
• 4.3 Respond to notices
• 4.4 Begin a business relationship
• 4.5 Visit UPL’s offices
• 4.6 Provide feedback (e.g., via websites)

5. Purpose of collecting personal information

• 5.1 Delivery of notices/services
• 5.2 Contract formation with UPL
• 5.3 Specific purposes in service/product
• 5.4 Customer profiling
• 5.5 Internal records
• 5.6 Marketing via email, phone, SMS
• 5.7 Business relationship management
• 5.8 Communications processing
• 5.9 Customer service
• 5.10 Provide requested services
• 5.11 Notify about service benefits/changes

6. Log Data

Information like IP address, browser version, visited pages, time/date, etc., is collected during your visit.

7. Cookies

UPL uses cookies to improve service. You may choose to accept or refuse cookies.

8. Service Providers

UPL may use third parties for service facilitation, provision, and analysis. They must maintain confidentiality.

9. Links to Other Sites

UPL is not responsible for third-party sites linked from its service. Please review their privacy policies.

10. Children’s Privacy

Services are not intended for children under 13. Any collected data will be deleted if discovered.

11. Failure to supply personal information

• 11.1 May prevent UPL from providing services
• 11.2 May affect necessary processes
• 11.3 May prevent updates about services/events

12. Disclosure of your personal information

• 12.1 To partners, contractors, service providers
• 12.2 To affiliates for relevant purposes
• 12.3 With your express consent
• 12.4 To auditors, consultants, etc.
• 12.5 For transaction fulfillment and services

13. Direct Marketing

UPL may use your personal data to inform you of its or affiliates' services unless otherwise notified by you.

14. Personal Data Integrity

UPL ensures collected data is accurate, complete, and up-to-date.

15. Personal Data Security

UPL protects your data from unauthorized access and only retains it as long as necessary.

16. Data Transfer and Sharing

Data may be transferred to affiliates within or outside the Philippines under strict confidentiality.

17. Access and Correction

You may request access or correction via a Subject Access Request (SAR) to:

Data Protection Officer
United Philippine Lines Inc.
One Fort Santiago
Santa Clara Street, Intramuros
Manila, Philippines 1102
[email protected]

UPL aims to respond within 14 days.

18. Changes to This Privacy Policy

Updates will be posted on this page and become effective immediately after posting.